What is TikTok Shop's Account Health Rating and how is the score calculated?

TikTok Shop's Account Health Rating, or AHR, is a single score on a 0–1,000 scale that reflects a seller's overall compliance health, and in 2026 it replaced the earlier Violation Points strike system. Rather than counting discrete infractions that accumulate toward thresholds and later expire, AHR blends compliance behavior and order performance into one continuously updating number that determines the account's standing. The official formula defined in TikTok Shop's Seller Center is: AHR Score = Base Points (200) + Points Earned from Completed Orders (last 90 days) − Points Deducted for Policy Violations (last 90 days). Reading that formula component by component explains almost everything about how the system behaves. The base is fixed: every new seller starts with 200 points, which places a fresh account precisely at the floor of the Healthy band rather than in the middle of the range. The second component, points earned from completed orders, means the score rises as the shop fulfills orders, measured over a rolling 90-day window, so sustained, clean selling activity pushes the number upward toward the 1,000 ceiling. The third component, points deducted for policy violations over the same rolling window, pulls the score down when infractions are recorded, with heavier or repeated violations deducting more. Two structural features follow directly from this design. Because the window is rolling and 90 days long, the score is always a picture of recent activity rather than a permanent record — older completed orders eventually roll off, and so do older deductions, which is why the score is recoverable over time. And because order performance can offset deductions, a high-volume seller with strong fulfillment carries a structural buffer that a low-volume seller lacks; the identical violation can affect two shops very differently depending on how much healthy order activity surrounds it. It is worth flagging a common source of confusion: some trade press has described a 180-day window or a zero starting point, but the official Seller Center figures are a 90-day completed-orders window and a base of 200, and sellers should manage to the official numbers rather than the secondhand ones. To learn where AHR fits in TikTok's wider rulebook, see the TikTok community guidelines guide . The organizing principle is that AHR is one rolling 0–1,000 score built from a fixed base of 200, plus 90-day completed-order points, minus 90-day violation deductions.

What do the four Account Health Rating tiers mean and what happens at each one?

The Account Health Rating divides the 0–1,000 scale into four tiers, and each corresponds to a different account status and a different level of enforcement risk. From the top, the bands are: Healthy, spanning 200–1,000; Needs Improvement, spanning 151–199; At Risk, spanning 1–150; and 0, at which the shop is deactivated. Understanding what each band means — and how close an account is to the boundary below it — is the most useful piece of situational awareness a seller can hold. In the Healthy band the account operates normally, and the practical objective is to build distance above the 200 floor so that ordinary, occasional issues do not tip the shop into a warning state. Needs Improvement is a warning zone: an account lands here when violations have outweighed order gains and pulled the score below its starting point, and it signals that corrective action is required before the score falls further. The At Risk band is where the situation becomes serious; TikTok Shop describes accounts here as at risk of deactivation, and escalating, milestone enforcement actions attach as the score moves down through this zone, so the margin for further error is small. Finally, a score of 0 means the shop is deactivated, with reactivation at TikTok Shop's sole discretion — a status no seller should ever manage the account down toward, because there is no guaranteed route back. A detail that is easy to overlook but genuinely important is where the Healthy band begins. Because a new seller starts at exactly 200, the very floor of the Healthy tier, there is no cushion on the first day of selling. A single early violation can drop a brand-new shop straight into Needs Improvement before it has completed enough orders to build a buffer, which front-loads risk onto new accounts and rewards those who establish a clean fulfillment record quickly. The bands are also closer together than they appear: the fall from 199 to 150 is only 49 points, so an account already below its starting position does not have far to travel before it enters the enforcement zone. Sellers in higher-scrutiny categories should treat these boundaries as nearer than they look; the sector view in the e-commerce and DTC compliance guide explains why. The organizing principle is that the four tiers — Healthy (200–1,000), Needs Improvement (151–199), At Risk (1–150), and Deactivated (0) — map a continuous score onto escalating levels of account risk.

How is the Account Health Rating different from the old Violation Points system?

The Account Health Rating differs from the Violation Points system it replaced in several structural ways, and those differences change how a seller must think about compliance day to day. The two models answer the same underlying question — is this seller compliant enough to keep operating? — but they answer it with fundamentally different mechanics. The old Violation Points system was discrete: it counted separate strikes that accumulated toward defined thresholds, and those points expired after a set period. A seller could reason in whole strikes and know precisely how many remained before crossing a threshold that triggered enforcement. AHR, by contrast, is a single rolling score on a 0–1,000 scale. It does not tally strikes; it expresses the net effect of everything happening in a rolling 90-day window as one continuously updating number. The most consequential change is that AHR measures order performance and policy compliance together, whereas Violation Points measured only violations. Under AHR, completed orders add points and violations subtract them, so a shop's compliance standing is now partly a function of its operational strength. This means a high-volume seller with clean fulfillment enjoys a buffer that offsets deductions, while a low-volume seller feels the same violations far more sharply — the identical infraction can leave two shops in very different positions. Recovery also works differently. Under the old model, points simply expired after their set period. Under AHR, the score recovers as older deductions roll off the trailing edge of the 90-day window and as fresh, clean orders accrue new points, so recovery is tied to continued good performance rather than to the mere passage of time. Starting position differs too: a Violation Points account began at zero points, whereas an AHR account begins at 200 base points sitting at the floor of the Healthy band, which gives a new seller a defined status from day one but no cushion. Finally, the enforcement trigger changes from crossing discrete point thresholds to falling through score tiers, with consequences that escalate as the score drops rather than firing at a single line. The net effect is that AHR is graduated and compounding: a seller cannot think purely in terms of 'one more violation,' because the state is continuous and a weak-sales period magnifies the damage from any deduction. To get comfortable with the terminology behind these mechanics, see the compliance glossary . The organizing principle is that AHR replaces discrete, expiring strikes with a single rolling score that blends order performance and violations, rewarding operational strength and punishing continuous erosion.

How does enforcement escalate as an Account Health Rating score falls, and can it recover?

Enforcement under the Account Health Rating is best understood as a gradient rather than a switch, and the score is recoverable, which together define how a seller should respond to a decline. Because AHR is a single rolling number rather than a set of discrete strikes, the further the score falls, the more serious the consequences, and the tier boundaries mark the points where the account's status meaningfully changes. In the Healthy band, from 200 up to 1,000, the account operates normally, and the sensible objective is to build distance above the 200 floor so that ordinary, occasional issues do not push the shop into a warning state. When the score slips into Needs Improvement, the 151–199 band, the account has fallen below its starting point, which signals that violations are outweighing order gains; this is the moment to diagnose exactly what is deducting points and to correct it before the decline continues. If the score falls further into the At Risk band, from 1 to 150, the account is, in TikTok Shop's own framing, at risk of deactivation, and escalating milestone enforcement actions attach as the score moves through this zone, leaving little margin for further error. At 0, the shop is deactivated, and reactivation is at TikTok Shop's sole discretion — meaning a seller cannot count on a way back and should never allow the account to reach that point. The behavioral significance of this design is that enforcement is not a sudden cliff-edge event but a slope a seller can watch themselves sliding down in advance. That visibility is the entire purpose of a health score: it provides a continuous signal rather than an abrupt penalty, so a well-run operation treats any move into Needs Improvement as an early warning that demands immediate investigation rather than a routine fluctuation to be ignored. Crucially, the score can recover. Because deductions sit in a rolling 90-day window, the oldest of them fall away over time, and continued clean order activity adds fresh points, so a seller who acts promptly can arrest a decline and climb back into the Healthy band instead of drifting toward deactivation. Recovery is therefore an active process tied to good performance, not a passive wait. It is also worth remembering that commercial harm can precede a formal deduction: if products or content are being suppressed in discovery, sales and the order-performance points that depend on them can suffer first, so screen for reach problems with the TikTok Shadowban Detector . The organizing principle is that enforcement escalates gradually as the score falls through the tiers toward deactivation at 0, but a prompt, performance-driven response can reverse the slide because the score is rolling and recoverable.

What should a TikTok Shop seller do to protect their Account Health Rating?

Protecting an Account Health Rating is concrete operational work, and the rolling, blended nature of the score means it must be managed as an ongoing discipline rather than an occasional cleanup task. The first priority is situational awareness: a seller should always know the account's current score, which of the four tiers it sits in, and how far it is from the next boundary below. Everything else depends on that knowledge, because the appropriate level of urgency is entirely different for an account comfortably inside the Healthy band than for one hovering just above the At Risk zone. The second priority is to build an order-performance buffer. Because completed orders add points over the rolling 90-day window, consistent and clean fulfillment is a direct compliance asset, not merely a revenue driver; a seller who treats fulfillment quality and steady order volume as part of their account-health strategy accumulates the cushion that absorbs the occasional violation. The third priority is to understand which violations deduct the most, since infractions do not all weigh the same. An operations lead should identify the policy areas most relevant to their specific catalog and prioritize eliminating the violations that carry the heaviest deductions, rather than spreading effort evenly across every conceivable rule. The fourth priority is speed of reaction: a slip into Needs Improvement is an early-warning signal, and diagnosing the cause immediately — rather than waiting for the score to reach the At Risk band — is what separates a brief dip from a slide toward deactivation. A fifth priority applies especially to new accounts. Because a new seller starts at 200 with no cushion, the early period carries disproportionate risk, so compliance care should be front-loaded before an order-performance buffer has had time to form. Finally, a seller should document their compliance process — listing reviews, corrective actions and fulfillment controls — so that account health is managed deliberately and auditably rather than reactively. The strategic thread running through all of this is a shift from reactive to proactive management: under a strike system many sellers waited until they neared a threshold before acting, but AHR punishes that posture because the score erodes continuously and a low-sales period magnifies the damage from any violation. The sellers who thrive will treat the score as a live operational metric to be monitored, forecast and defended, exactly as they treat conversion rate or fulfillment time. Standardize account-wide review of listings and content with the AI Compliance Audit . The organizing principle is that sellers protect their AHR by knowing their score, building an order-performance buffer, prioritizing the heaviest-deducting violations, reacting fast to any slip, and managing compliance proactively as a continuous operational metric.

When did the Account Health Rating take effect and does it apply to every TikTok Shop market?

TikTok Shop introduced the Account Health Rating in phases during 2026, and sellers should understand both the timeline and the fact that rollout has been market-by-market rather than uniform everywhere at once. According to TikTok Shop's Seller Center documentation, AHR was made available for reference from around May 2026 in a preview period, during which sellers could see their score before it carried enforcement consequences, and it then moved to fully replace the Violation Points system from July 2026. That phased approach — a preview window followed by a full launch — is deliberate: it gives sellers time to understand where their account stands under the new model and to correct course before the score begins to drive real enforcement outcomes. Treating the preview period as a free look is the sensible response, because it lets a seller establish a baseline, identify which violations are already weighing on the score, and build an order-performance buffer before consequences attach. On scope, sellers should be careful not to assume that the exact figures, tiers and effective dates are identical in every country where TikTok Shop operates. TikTok Shop runs in numerous markets, and the specific Seller Center page that defines the 0–1,000 scale, the 200 base, the 90-day window and the four tiers is published per market; the mechanics described in this guide reflect the official documentation, but a seller should always confirm the current thresholds, deduction rules and effective dates against the Account Health Rating documentation in their own market's Seller Center before making enforcement-sensitive decisions. This matters because platform policies are frequently localized to reflect regional requirements, and a figure that is authoritative in one market may not carry over unchanged to another. The practical discipline, then, is twofold: first, act during any preview window rather than waiting for full enforcement, using it to understand and improve the account's standing; and second, verify the specifics for your own market rather than relying on a general summary, since the numbers and dates are the ones your account will actually be judged against. Because these details can also change over time as the platform updates its policies, ongoing monitoring is part of compliance rather than a one-time check — track platform changes on the Policy Change Tracker . The organizing principle is that AHR was previewed from around May 2026 and fully replaced Violation Points from July 2026, rolling out market by market, so sellers should use any preview window to prepare and verify the exact figures and dates against their own market's official Seller Center documentation.

TikTok Shop Account Health Rating 2026: Seller Guide

Quick Answer

The Account Health Rating (AHR) is TikTok Shop's 2026 replacement for its previous Violation Points strike system. Instead of counting discrete strikes that expire, AHR expresses a seller's overall compliance health as a single score on a 0–1,000 scale. The official formula is straightforward: AHR Score = Base Points (200) + Points Earned from Completed Orders (last 90 days) − Points Deducted for Policy Violations (last 90 days). Every new seller starts at 200 points, earns points for completed orders over a rolling 90-day window, and loses points when policy violations are recorded. The score maps to four tiers: Healthy (200–1,000), Needs Improvement (151–199), At Risk of deactivation (1–150), and 0, at which the shop is deactivated, with reactivation at TikTok Shop's sole discretion. Because the score is continuous and rolling rather than a set of separate strikes, enforcement escalates gradually as the score falls, and it recovers as a seller completes clean orders. TikTok Shop previewed AHR for reference from around May 2026 and moved it to fully replace Violation Points from July 2026. Sellers should learn where their account sits, understand which violations deduct the most, and keep order performance strong to build a buffer. Track platform changes on the Policy Change Tracker, review the wider rulebook in the TikTok community guidelines guide, and audit exposure with the AI Compliance Audit.

TikTok Shop's Account Health Rating in 2026: How the 0–1,000 Score Replaces Violation Points for Sellers

What TikTok Shop Changed in 2026

In 2026, TikTok Shop retired the strike-based Violation Points system that governed seller compliance and replaced it with the Account Health Rating, known as AHR. The change is more than a rebrand. Where Violation Points counted discrete infractions that accumulated toward thresholds and eventually expired, the Account Health Rating expresses a seller's overall compliance standing as a single number on a 0–1,000 scale that continuously reflects both how the shop performs and how it behaves.

The shift matters because it changes the mental model a seller must hold. Under a strike system, the question is "how many strikes do I have left before something happens?" Under a rolling score, the question becomes "where does my account sit right now, and which direction is it moving?" That is a subtler and, in practice, a more demanding way to manage compliance, because the score moves with every completed order and every recorded violation rather than only at discrete enforcement moments.

TikTok Shop introduced AHR in phases. It was previewed for reference from around May 2026 so that sellers could see their score before it carried consequences, and it moved to fully replace the Violation Points system from July 2026. This guide explains exactly how the score is calculated, what the rating tiers mean, how AHR differs from the old strike model, how enforcement escalates as the score falls, and what an e-commerce operations lead should do to protect the account. For the wider TikTok rulebook that defines the violations feeding the score, see the TikTok community guidelines guide, and track further platform changes on the Policy Change Tracker.

How the 0–1,000 Score Works

The Account Health Rating is a single score on a 0–1,000 scale that reflects a seller's overall compliance health. Its power is that it combines two things sellers previously tracked separately — order performance and policy compliance — into one number that determines account standing.

The Official Formula

TikTok Shop defines the calculation explicitly, and it is worth committing to memory because every compliance decision follows from it.

"Your AHR Score = Base Points (200) + Points Earned from Completed Orders (last 90 days) − Points Deducted for Policy Violations (last 90 days).
— TikTok Shop Seller Center, Account Health Rating policy"

Three components drive the number. First, a fixed base: every new seller starts with 200 points, which places a fresh account at the bottom of the healthy band rather than in the middle of the scale. Second, points earned from completed orders: a seller accrues points for fulfilled orders measured over a rolling 90-day window, so sustained selling activity builds the score upward toward 1,000. Third, points deducted for policy violations recorded over the same rolling window: infractions pull the score down, and more serious or repeated violations pull it down harder.

Two features of this design deserve emphasis. The window is rolling and 90 days long, which means the score is always a picture of recent behavior rather than a permanent ledger — old completed orders eventually roll off, and so, in time, do older deductions. And because order performance can offset the effect of deductions, a high-volume seller with strong fulfillment has a structural buffer that a low-volume seller does not. That is a deliberate and important consequence: the same violation can have a very different impact on two shops depending on how much healthy order activity surrounds it. Note that some trade coverage has described a 180-day window or a zero starting point; the official Seller Center figures are a 90-day completed-orders window and a base of 200, and those are the numbers sellers should manage to. Map how your catalog and listings expose you to deductions with the AI Compliance Audit.

The Four Rating Tiers

The score would be abstract without the bands that give it meaning. TikTok Shop divides the 0–1,000 range into four tiers, and each tier corresponds to a different account status and a different level of risk. Knowing which band an account sits in — and how close it is to the next boundary down — is the single most useful piece of situational awareness a seller can have.

The Bands and What They Mean

Score Range	Tier	What It Means
200–1,000	Healthy	The account is in good standing. A new seller starts at 200, the bottom of this band, and builds a buffer by completing orders cleanly.
151–199	Needs Improvement	The account has slipped below its starting point through violations outweighing order gains. A warning zone that calls for corrective action.
1–150	At Risk	The account is at risk of deactivation and exposed to escalating enforcement as the score falls further.
0	Deactivated	The shop is deactivated. Reactivation is at TikTok Shop's sole discretion.

A subtle but important detail is where the healthy band begins. Because a new seller starts at exactly 200 — the floor of the Healthy tier — there is no cushion on day one. A single early violation can drop a brand-new shop straight into the Needs Improvement band before it has completed enough orders to build a buffer. This front-loads risk onto new sellers and rewards those who establish a track record of clean fulfillment quickly. It also means the distance between "Needs Improvement" and "At Risk" is narrow in absolute terms: the drop from 199 to 150 is only 49 points, so an account that is already below its starting position does not have far to fall before it enters the enforcement zone. Sellers in regulated or high-scrutiny categories should treat the boundaries as closer than they look; see the sector view in the e-commerce and DTC compliance guide.

Violation Points vs Account Health Rating

To manage AHR well, it helps to see clearly how it differs from the Violation Points system it replaces. The two models answer the same question — is this seller compliant enough to keep operating? — but they answer it in structurally different ways, and the differences change day-to-day behavior.

Old Model and New Model Side by Side

Dimension	Violation Points (old)	Account Health Rating (new)
Core mechanic	Discrete strikes accumulate toward thresholds	A single rolling score on a 0–1,000 scale
What it measures	Violations only	Violations and completed-order performance together
Recovery	Points expire after a set period	Score recovers as deductions roll off the 90-day window and clean orders accrue
Starting position	Zero violation points	200 base points at the floor of the Healthy band
Enforcement trigger	Crossing discrete point thresholds	Falling through score tiers, escalating as the score drops

The most consequential difference is that AHR is graduated and compounding rather than discrete. Under Violation Points, a seller could reason in whole strikes and know precisely how many remained before a threshold. Under AHR, the state is continuous: the score reflects the net of everything happening in the rolling window, so a seller cannot think purely in terms of "one more violation." A shop with weak order volume and a couple of violations can sit in a worse position than a high-volume shop with the same violations, because the second shop's order performance offsets the deductions. This is why the new model rewards operational strength: consistent, clean fulfillment is not just good business, it is now a direct input into compliance standing. The flip side is that a period of low sales combined with violations is doubly damaging, since the account loses both a source of positive points and gains deductions at the same time. Understand the vocabulary of these mechanics in the compliance glossary.

How Enforcement Escalates as the Score Falls

Because AHR is a rolling score rather than a set of strikes, enforcement is best understood as a gradient rather than a switch. The further the score falls, the more serious the consequences, and the tiers mark the points at which the seller's status meaningfully changes.

The Escalation Path

In the Healthy band (200–1,000): the account operates normally. The practical goal here is to build distance above 200 so that ordinary, occasional issues do not push the shop into a warning state.
Into Needs Improvement (151–199): the account has slipped below its starting point, which signals that violations are outweighing order gains. This is the moment to diagnose what is deducting points and to correct it before the score falls further.
Into At Risk (1–150): the account is exposed to escalating enforcement and is, by TikTok Shop's own framing, at risk of deactivation. Milestone enforcement actions attach as the score moves through this zone, and the margin for further error is small.
At 0: the shop is deactivated. Reactivation is at TikTok Shop's sole discretion, which means a seller cannot assume a route back and should never manage the account down to this point.

The important behavioral implication is that enforcement is not a single cliff-edge event but a slope the seller can see themselves sliding down in advance. That visibility is the whole point of a health score: it is designed to give sellers a continuous signal rather than a sudden penalty. A well-run operation treats any move into Needs Improvement as an early warning that demands investigation, not as a routine fluctuation to be ignored until enforcement bites. Because the score is rolling, it is also recoverable — deductions from the oldest part of the 90-day window fall away over time and clean order activity adds points back — so a seller who acts promptly can arrest a decline and climb back into the Healthy band rather than continuing toward deactivation. If a shop's products or content are also being suppressed in discovery, that can compound commercial damage even before a formal deduction lands; screen for reach problems with the TikTok Shadowban Detector and monitor formal changes on the Policy Change Tracker.

What Sellers Must Do

For an e-commerce operations lead, adapting to AHR is concrete work. The rolling, blended nature of the score means that compliance is no longer an occasional cleanup task but an ongoing discipline woven into daily operations.

The Operational Priorities

Know your current score and tier: check where the account sits on the 0–1,000 scale and how far it is from the next boundary down. Situational awareness is the foundation of everything else.
Build an order-performance buffer: because completed orders add points over the rolling 90-day window, consistent, clean fulfillment is a direct compliance asset. Treat fulfillment quality and order volume as part of your account-health strategy, not just your revenue strategy.
Understand which violations deduct the most: not all infractions weigh the same. Identify the policy areas most relevant to your catalog and prioritize eliminating the violations that carry the heaviest deductions.
React fast to any slip: a move into Needs Improvement is an early-warning signal. Diagnose the cause immediately rather than waiting for the score to reach the At Risk zone.
Protect new accounts especially: because a new seller starts at 200 with no cushion, front-load compliance care in the early period before an order-performance buffer has formed.
Document your compliance process: keep records of listing reviews, corrective actions and fulfillment controls so that account health is managed deliberately and auditably.

The strategic shift is from reactive to proactive. Under a strike system, many sellers waited until they were close to a threshold before acting. AHR punishes that posture, because the score erodes continuously and a low-volume period magnifies the damage from any violation. The sellers who thrive under AHR will be those who treat the score as a live operational metric — monitored, forecast and defended — in the same way they treat conversion rate or fulfillment time. Standardize account-wide review of your listings and content with the AI Compliance Audit, and confirm the current thresholds and deduction rules against TikTok Shop's official Account Health Rating documentation before making enforcement-sensitive decisions.

Account Health Rating Compliance Checklist

[ ] Located the current AHR score and identified which of the four tiers the account sits in
[ ] Measured the distance from the current score to the next tier boundary below
[ ] Confirmed the formula in use: base 200, plus completed-order points over 90 days, minus violation deductions over 90 days
[ ] Identified the violation types most relevant to the catalog and their relative deduction weight
[ ] Treated consistent, clean order fulfillment as a deliberate source of positive points
[ ] Set an internal trigger to investigate immediately on any slip into Needs Improvement (151–199)
[ ] Applied extra compliance care to new accounts starting at 200 with no buffer
[ ] Established monitoring so the score is tracked as a live operational metric, not checked occasionally
[ ] Documented listing reviews, corrective actions and fulfillment controls as evidence
[ ] Verified current tiers, thresholds and deduction rules against TikTok Shop's official Account Health Rating documentation

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TikTok Shop's Account Health Rating in 2026: How the 0–1,000 Score Replaces Violation Points for Sellers